Protection of Your Personal Data at clubmy

1. Information We Collect

clubmy collects personal information from users through several channels throughout the registration process, identity verification, platform use and communication with our support team. This collection is carried out in a controlled and purposeful manner.

The categories of information we collect include:

• Identity information such as full name, date of birth, identity card number (MyKad) or passport, and gender for age and identity verification purposes as required by our international licensing conditions.
• Contact information including email address, mobile phone number and, where relevant, current residential address.
• Account information such as username, encrypted password, transaction history, betting records and account activity.
• Payment information related to deposit and withdrawal methods such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency — this information is processed through secure payment channels.
• Technical data such as IP address, web browser type, operating system, device information and session data collected automatically during platform use.
• Communication information you share when interacting with the clubmy customer support team via live chat or email.

2. How We Use Your Information

Data collected by clubmy is used exclusively for legitimate purposes related to platform operations, legal compliance and service improvement. We do not use your data for any purpose outside the scope stated here.

The use of your personal data includes:

• Verifying the identity and age of users — clubmy requires users to be 21 years of age or older, and this verification is an important condition for our licensing compliance.
• Processing deposits and withdrawals securely through available payment methods, including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, USDT, BTC and ETH.
• Providing access to all clubmy services including online slots, live casino, sports betting, Teen Patti and Sic Bo.
• Sending important notifications related to accounts, security and transactions.
• Complying with legal requirements and international licensing regulations, including anti-money laundering (AML) measures and customer verification (KYC).
• Monitoring platform activity to identify and prevent fraud, multiple account use and system abuse.
• Improving services, user interface and the overall platform experience based on analysis of anonymised usage data.
• Providing 24/7 customer support via live chat and email in Malay and English.

3. Information Sharing and Disclosure

clubmy is committed to not selling or renting users' personal information to any third party. However, in certain circumstances, we may need to share data with specific parties in order to deliver our services effectively.

Permitted data sharing is limited to the following situations:

• Payment service providers: Data required to process financial transactions is shared with approved payment processors. These providers are bound by strict confidentiality agreements.
• Regulatory authorities: clubmy may disclose user information to regulatory bodies or law enforcement when required by court order, licensing authority directive or other legal obligations.
• Technical partners: Software and technical infrastructure providers that support platform operations may have limited access to certain data as part of their service agreements, subject to binding confidentiality terms.
• Business transfers: In the event of any merger, acquisition or asset transfer, user data may form part of the transferred assets, but will remain subject to the same or stricter privacy policy.

4. Data Security Measures

The security of users' personal information is a top priority for clubmy. We implement multiple layers of technical and organisational protection to ensure your data remains secure at all times.

The security measures we apply include:

• Data encryption using industry SSL/TLS protocols for all communications between user devices and clubmy servers.
• Storage of passwords in a hashed format that cannot be decrypted — even by our own internal staff.
• Tiered access controls that ensure clubmy staff can only access data necessary to carry out their duties.
• Continuous security monitoring to identify any unusual activity or intrusion attempts on our systems.
• Regular security audits by independent parties to assess the effectiveness of the protection measures in place.
• An incident response plan that is ready to ensure any data breach is handled promptly and users are notified as required.

While clubmy takes all reasonable steps to protect your data, no system can be guaranteed 100% free from risk. Users are advised to also take personal precautions such as using a strong and unique password and not sharing login information with anyone.

5. Cookie Policy and Tracking Technologies

clubmy uses cookies and similar tracking technologies to improve platform functionality, understand how users interact with our website and deliver a more relevant experience.

The types of cookies we use:

• Essential cookies: Required for basic platform functions such as login session verification and form security. Cannot be disabled without affecting platform functionality.
• Performance cookies: Collect information about how users navigate the platform to help us identify areas that need improvement. This data is collected in aggregate and is not used to identify individuals.
• Functional cookies: Store user preferences such as preferred language, display settings and session information to provide a more personalised experience.
• Analytical cookies: Used to analyse overall platform traffic and usage patterns for service improvement purposes.

You can manage, block or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the clubmy platform.

6. User Rights Regarding Personal Data

clubmy recognises and respects users' rights regarding their personal information. As a user of our platform, you have the following rights which may be exercised at any time:

To exercise any of the above rights, please contact the clubmy support team via 24/7 live chat or email at [email protected]. We will process your request promptly and inform you of the action to be taken.

7. Protection of Children and Underage Users

During the registration process, clubmy carries out age verification to ensure that only eligible individuals can open an account. Identity document verification such as MyKad or passport may be required to confirm the applicant's age.

Should clubmy find that personal information of an underage individual has been collected unintentionally, the account in question will be suspended immediately and all data will be removed from our system. Parents or guardians who become aware that their child has registered an account on this platform are advised to contact our customer support immediately.

clubmy fully supports efforts to ensure that online gambling platforms remain out of reach of children and teenagers. This is not only our legal obligation, but also a moral responsibility that we take seriously.

8. Amendments to This Privacy Policy

clubmy reserves the right to amend, update or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements or business operations. Any amendment will take effect immediately upon being published on our website.

We will notify users of material amendments through one of the following methods:

• A notification within the user account upon logging in to the clubmy platform.
• An email message to the address registered in your account.
• An update to the "Updated" date visible at the top of this page.

Continued use of the clubmy platform after an amendment is published will be considered acceptance of the updated terms. If you do not agree with the amendment, you have the right to stop using the platform and request account closure.

9. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the way clubmy handles your personal information, our support team is ready to assist.

Available contact channels:

• 24/7 live chat via the clubmy platform in Malay and English — the fastest method to get a response.
• Support email: [email protected] — for written enquiries that require documentation or further reference.

We aim to respond to all privacy-related enquiries promptly and thoroughly. clubmy customer support operates 24/7 and we are committed to ensuring every user concern is addressed appropriately.