Terms and Conditions clubmy

1 Introduction and Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Player" or "User") and clubmy ("Platform", "We"). By registering an account, making a deposit, or using any part of clubmy's services, you agree to be bound by all provisions contained in this document.

The clubmy platform operates under valid international licensing and provides online gambling services, including online slots, live casino, sports betting, Teen Patti and Sic Bo. This Agreement takes effect as soon as you complete the registration process.

clubmy reserves the right to change, amend or update these Terms and Conditions at any time without prior notice. It is your responsibility to review this document from time to time. Continued use of the platform after changes are made will be considered acceptance of the updated terms.

2 Eligibility and Account Registration

To register and use clubmy services, you must meet the following eligibility requirements:

• Be at least 21 years of age on the date of registration
• Be a citizen or eligible resident of a country where online gambling is not prohibited
• Have no personal legal restrictions preventing participation in gambling activities
• Not be a member or employee of clubmy or an immediate family member of such a person

Each individual is permitted only one account. Registering multiple accounts is a serious violation that may result in the closure of all related accounts and forfeiture of any balances held within them. If you find that you have inadvertently created more than one account, contact customer support immediately.

All information provided during registration must be accurate, complete and current. clubmy reserves the right to request identity verification at any time. Documents that may be required include a valid identity card (MyKad) or passport.

3 Deposits, Withdrawals and Financial Transactions

clubmy supports a range of payment methods for the convenience of Malaysian players, including Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay and cryptocurrencies (USDT, BTC and ETH).

Transaction terms in effect:

• Minimum deposit for all payment methods is RM20
• Minimum withdrawal is RM50 per transaction
• Withdrawal processing time is typically between 10 and 45 minutes
• Deposited funds must be wagered at least once before a withdrawal is permitted
• All withdrawals will be credited to the same account or payment method used for the deposit

clubmy reserves the right to delay or cancel withdrawal requests if there is suspicious activity or unmet conditions. In such cases, the support team will contact the player for further information.

4 Bonuses, Promotions and Wagering Requirements

clubmy offers various bonuses and promotions from time to time. All bonuses are subject to their specific terms and conditions. Players are encouraged to read the terms of each promotion carefully before claiming any bonus.

Regarding the clubmy Welcome Bonus:

• 200% first deposit bonus up to a maximum of RM1,000
• Wagering requirement is 25 times the bonus amount received
• Example: Deposit RM100 → Bonus RM200 → Balance RM300 → Wagering required RM200 × 25 = RM5,000
• Example: Deposit RM1,200 → Bonus RM1,000 → Balance RM2,200 → Wagering required RM1,000 × 25 = RM25,000

Wagering requirements must be met in full before winnings from a bonus can be withdrawn. Bonuses cannot be transferred between accounts and cannot be converted directly into cash. clubmy reserves the right to withdraw any bonus if abuse or attempts to manipulate promotion terms are suspected.

5 VIP Programme and Cashback

clubmy rewards loyal players through a VIP programme offering exclusive benefits. There are four VIP membership tiers at clubmy:

• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback

Progress through VIP tiers is determined by playing activity and the player's level of engagement on the platform. The more actively you play, the faster you advance to a higher tier and receive more cashback each week.

VIP cashback will be credited automatically to eligible players' accounts. This benefit is non-transferable and subject to certain minimum wagering requirements. clubmy reserves the right to modify this VIP programme with reasonable notice.

6 Player Conduct and Prohibited Activities

Players are required to use the clubmy platform responsibly and comply with all rules set out. The following activities are strictly prohibited:

• Using automation software, bots or third-party tools to assist in gameplay
• Colluding with other players to manipulate game outcomes
• Exploiting bugs or system errors with the intent to gain unauthorised advantage
• Registering an account using a false identity or another person's information
• Conducting money laundering activities through the platform
• Selling, transferring or lending an account to another party
• Spreading false or misleading information about clubmy

Violation of any of these rules will result in immediate action being taken against the account, including temporary suspension or permanent closure, as well as forfeiture of all balances and bonuses held in that account.

7 Account Closure and Suspension

Players may close their account at any time by contacting clubmy customer support via live chat or email. Prior to closure, any existing cash balance (excluding bonus balances that have not met wagering requirements) will be returned to the player.

clubmy reserves the right to suspend or close an account in the following situations:

• Violation of any part of these Terms and Conditions
• Detection or confirmation of fraudulent activity
• Request from relevant legal authorities
• Account inactive beyond the specified period
• At clubmy's discretion for business or legal compliance reasons

In cases of closure due to a violation, clubmy reserves the right to retain the existing balance as compensation for any losses incurred as a result of the player's actions.

8 Limitation of Liability and Disclaimer

clubmy provides its services on an "as is" basis. The platform makes no guarantee that the service will operate without interruption, be free from errors, or meet specific player requirements.

clubmy is not responsible for:

• Losses arising from technical disruptions or failure of the player's internet connection
• Any disputed game outcomes resulting from technical issues beyond the platform's control
• Data loss due to third-party hardware or software failure
• Gambling outcomes or losses experienced by the player

In the event of a dispute regarding game results, transaction records stored on clubmy's servers will serve as the final reference. Players agree that these records constitute valid and binding evidence.

9 Responsible Gambling

clubmy is committed to responsible gambling practices. The platform provides various tools to help players manage their gambling habits, including deposit limits, session time limits and self-exclusion options.

If you feel that gambling is beginning to have a negative impact on your life, we encourage you to:

• Use the self-exclusion tools available through your account
• Contact clubmy customer support for assistance
• Reach out to relevant responsible gambling support organisations

This platform is exclusively for users aged 21 and above. clubmy does not permit gambling by underage individuals under any circumstances. Players agree not to allow underage individuals to access their account.

For more information on responsible gambling and available support resources, please visit our Responsible Gambling page.

10 Privacy Policy and Data Protection

The collection, storage and use of players' personal data is governed by the clubmy Privacy Policy, which forms part of this agreement. By accepting these Terms, you also agree to our Privacy Policy.

clubmy collects personal information required for account verification, transaction processing and compliance with legal requirements. This data will not be sold or shared with third parties for marketing purposes without your consent.

To read the full policy on the protection of your personal data, please refer to our Privacy Policy page.

11 Disputes and Resolution

If you have any complaint or dispute regarding clubmy services, the following resolution steps must be followed:

• Contact clubmy customer support via live chat or email within 7 days of the date of the incident
• Provide full details including the transaction number, date and a detailed description of the issue encountered
• Our team will investigate and provide a response within a reasonable timeframe
• If a resolution cannot be reached at the support level, the issue may be referred to an independent dispute resolution body

All disputes that cannot be resolved internally will be referred to a recognised dispute resolution body under our licensing authority. The decision of that body is final and binding on both parties.

12 Governing Law and Language of Terms

This agreement is governed by the laws established under the relevant international licensing jurisdiction. Any dispute arising from or in connection with this agreement will be resolved through the procedures set by that licensing body.

The official version of these Terms and Conditions is in Bahasa Melayu. Should a translation in another language exist and any inconsistency in interpretation arise, the Bahasa Melayu version shall be final and binding.

Severability clause: If any provision in these Terms is found to be invalid or unenforceable, that provision will be excluded without affecting the validity of the remaining provisions that continue in force.